Employers Overview
On-Site’s clients can be assurred of the highest standards in the recruitment process in our market sectors. We develop long term relationships with our clients, gaining exceptional knowledge of the specific requirements of each individual company that we work with.
The solutions we offer are bespoke to each client but as a bare minimum our customers can be confident that On-Site measures and meets best practice in the Recruitment Industry by ensuring sustained REC (Recruitment of Employment Confederation) corporate membership, holding the ISO9001:2008 quality standard, the ISO14001:2004 environmental standard, the OHSAS18001:2007 health & safety standard, possessing an internal audit function and maintaining associations with trade bodies e.g. HVCA Agency Alliance, JIB and CITB.
Customer satisfaction and feedback is of paramount importance to On-Site to enable the organisation to continually improve in it’s strive for excellence. Therefore, a number of measurement tools have been implemented:
- Key Performance indicators within Service Level Agreements.
- Regular client liaison, by phone and site visits to ensure a minimum twice weekly contact.
- Periodic Management Review meetings.
- References are obtained on all candidates at the end of an assignment.
- In depth Service Appraisals are conducted at the end of an assignment when 5 or more. candidates have been supplied.
- Client testimonials.
- Internal Complaints Procedure.
On-Site’s Stringent recruitment process guarantees:
- CSCS/CPCS/CISRS/ECS cards verified with relevant bodies via a direct line
- All vocational qualifications for operatives obtained where applicable
- Right to work checked and validated for all operatives in line with immigration procedures
- References obtained from companies within the industry sector (not agencies)
- All candidates fully briefed prior to commencing their contract
- All candidates supplied will have PPE and appropriate tools/equipment relevant to their trade or profession
- Non Conformance procedure to eradicate any possible process failures
To provide the right people, first time, to ensure customer satisfaction, every time.
Suitable candidates are our lifeblood and as such we ensure that we treat all candidates respectfully and with courtesy.
