Help Desk Operator Job Details
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(Ref: 542 HelpdeskOperator_1326370084)
Date posted:
12/01/2012
Ref# / Fast find: 542 HelpdeskOperator_1326370084
Sector / Job Role: Administration
Country: United Kingdom
Region: England
County: Surrey
Salary and Benefits: £18000 - £22000 per annum + Benefits
Job Description: Our client has a new vacancy for a Help Desk Operator at our Frimley location.This is a new role to support day to day operational issues centred around an electronic maintenance scheduling system, producing schedules, optimise planning and producing reports. The role will involve the support of switchboard as and when required. The team comprise of 3 engineers of a diverse technical discipline and circa 5/6 soft service staff
The purpose of the role is to assist and manage all aspects of the Helpdesk systems required by the clients contracts based at the Frimley and Watchmoor site. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and our client's requirements. The requirement to communicate clearly with personnel, departments and win the commitment of others to achieving high levels of operational performance.
Principal Accountabilities:
� To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner.
� To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service.
� To control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets.
� To monitor and record the response of EFS Technicians to Planned Maintenance dockets and to ensure follow up works are logged and completed.
� To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site.
� To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner.
� To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted around clients site.
� The overall operational output and performance of the Help Desk facility.
� To compile and distribute data relating to utilities, maintenance work and operational costs.
� To carry out all reasonable tasks that may be requested from time to time by the client or EFS management.
� To uphold and promote the good name of EFS at all times.
Qualifications and Experience:
� Proven experience within a similar role.
� Experience of Agility planner would be preferred but not essential as training will be undertaken.
� Experience of SLA's and KPI Monitoring.
� Good IT skills including MS Word, Excel, Power point and Project.
� Good level of interpersonal and customer relationship skills.
� Smart, presentable appearance.
Benefits:
£18000 - £22000 + benefita
Contact Name: Dennis Webb
Contact Email: applications@theonsitegroup.co.uk
Contact Phone: 0845 070 3883
Ref# / Fast find: 542 HelpdeskOperator_1326370084
Sector / Job Role: Administration
Country: United Kingdom
Region: England
County: Surrey
Salary and Benefits: £18000 - £22000 per annum + Benefits
Job Description: Our client has a new vacancy for a Help Desk Operator at our Frimley location.This is a new role to support day to day operational issues centred around an electronic maintenance scheduling system, producing schedules, optimise planning and producing reports. The role will involve the support of switchboard as and when required. The team comprise of 3 engineers of a diverse technical discipline and circa 5/6 soft service staff
The purpose of the role is to assist and manage all aspects of the Helpdesk systems required by the clients contracts based at the Frimley and Watchmoor site. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and our client's requirements. The requirement to communicate clearly with personnel, departments and win the commitment of others to achieving high levels of operational performance.
Principal Accountabilities:
� To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner.
� To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service.
� To control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets.
� To monitor and record the response of EFS Technicians to Planned Maintenance dockets and to ensure follow up works are logged and completed.
� To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site.
� To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner.
� To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted around clients site.
� The overall operational output and performance of the Help Desk facility.
� To compile and distribute data relating to utilities, maintenance work and operational costs.
� To carry out all reasonable tasks that may be requested from time to time by the client or EFS management.
� To uphold and promote the good name of EFS at all times.
Qualifications and Experience:
� Proven experience within a similar role.
� Experience of Agility planner would be preferred but not essential as training will be undertaken.
� Experience of SLA's and KPI Monitoring.
� Good IT skills including MS Word, Excel, Power point and Project.
� Good level of interpersonal and customer relationship skills.
� Smart, presentable appearance.
Benefits:
£18000 - £22000 + benefita
Contact Name: Dennis Webb
Contact Email: applications@theonsitegroup.co.uk
Contact Phone: 0845 070 3883
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