Helpdesk Administrator Job Details
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(Ref: DWB HelpdeskAdminSpe_1326126085)
Date posted:
09/01/2012
Ref# / Fast find: DWB HelpdeskAdminSpe_1326126085
Sector / Job Role: Administration
Country: United Kingdom
Region: England
County: Lancashire
Town: Liverpool
Salary and Benefits: £17000 per annum + Benefits, Pension, Holiday
Job Description: We are currently recruiting for a Helpdesk / Contract Administrator to join our client site in Speke, Liverpool.
Purpose; To act as a focal point for all Helpdesk matters on site relating to a site based facilities contract.
Responsible to: Account Manager
Location: Speke, Liverpool
Principle Accountabilities:
*To raise work orders as directed by the on site team in relation to the contract
*To raise work orders as directed by the client
*To produce Agility reports inline with the contracts requirements
*To maintain and update both manual and computer records relating to areas for which EMCOR are responsible
*To prepare and issue predefined reports which form part of the contract which include customer's internal reports
*To set up, administer and ensure all relevant quality management system documentation is maintained and amendments incorporated and adhered to.
*To carry out data entry for all near miss reporting and incident reports.
*To provide a professional helpdesk function including:
◦To monitor SLA performance for PPM and reactive tasks and notify management of any exceptions
◦To take ownership of the CMMS system and ensure that overdue or at risk jobs are updated / closed
◦To ensure that assets are added or removed from and to the CMMS correctly
◦To chase out paperwork from engineers files and store correctly
◦To make bookings for the opticians
◦To manage bookings for meeting rooms and auditorium
◦To book catering for the meeting rooms
◦To ensure that clients are contacted with feedback
*To undertake general office duties relating to the contracts including:
◦Correspondence and filing
◦Minutes of meetings
◦Preparation of reports and documents
◦Updating of electronic records
◦Updating of electronic records
◦Telephone call handling
◦Material ordering and administration
◦Subcontractors administration
◦Production of valuations and presentations of results
◦Contract renewal documentation
◦Attending meetings to resolve problems
◦Production of short range plan information
*To enable full audible trails with, for example but not limited to, invoices, timesheets, material orders, delivery notes
*To be responsible for the commercial support on various contracts through to final account.
Qualifications and Experience:
*Proven experience within an FM Helpdesk role
*Good IT skills including Microsoft Office, especially Excel.
*Must have good interpersonal and communication skills
*Attention to detail
*Ability to plan and organise.
Benefits:
Company Pension Scheme - AXA PPP after 6 months - 25 days holiday + benefits
Contact Name: Dennis Webb
Contact Email: applications@theonsitegroup.co.uk
Contact Phone: 0845 070 3883
Ref# / Fast find: DWB HelpdeskAdminSpe_1326126085
Sector / Job Role: Administration
Country: United Kingdom
Region: England
County: Lancashire
Town: Liverpool
Salary and Benefits: £17000 per annum + Benefits, Pension, Holiday
Job Description: We are currently recruiting for a Helpdesk / Contract Administrator to join our client site in Speke, Liverpool.
Purpose; To act as a focal point for all Helpdesk matters on site relating to a site based facilities contract.
Responsible to: Account Manager
Location: Speke, Liverpool
Principle Accountabilities:
*To raise work orders as directed by the on site team in relation to the contract
*To raise work orders as directed by the client
*To produce Agility reports inline with the contracts requirements
*To maintain and update both manual and computer records relating to areas for which EMCOR are responsible
*To prepare and issue predefined reports which form part of the contract which include customer's internal reports
*To set up, administer and ensure all relevant quality management system documentation is maintained and amendments incorporated and adhered to.
*To carry out data entry for all near miss reporting and incident reports.
*To provide a professional helpdesk function including:
◦To monitor SLA performance for PPM and reactive tasks and notify management of any exceptions
◦To take ownership of the CMMS system and ensure that overdue or at risk jobs are updated / closed
◦To ensure that assets are added or removed from and to the CMMS correctly
◦To chase out paperwork from engineers files and store correctly
◦To make bookings for the opticians
◦To manage bookings for meeting rooms and auditorium
◦To book catering for the meeting rooms
◦To ensure that clients are contacted with feedback
*To undertake general office duties relating to the contracts including:
◦Correspondence and filing
◦Minutes of meetings
◦Preparation of reports and documents
◦Updating of electronic records
◦Updating of electronic records
◦Telephone call handling
◦Material ordering and administration
◦Subcontractors administration
◦Production of valuations and presentations of results
◦Contract renewal documentation
◦Attending meetings to resolve problems
◦Production of short range plan information
*To enable full audible trails with, for example but not limited to, invoices, timesheets, material orders, delivery notes
*To be responsible for the commercial support on various contracts through to final account.
Qualifications and Experience:
*Proven experience within an FM Helpdesk role
*Good IT skills including Microsoft Office, especially Excel.
*Must have good interpersonal and communication skills
*Attention to detail
*Ability to plan and organise.
Benefits:
Company Pension Scheme - AXA PPP after 6 months - 25 days holiday + benefits
Contact Name: Dennis Webb
Contact Email: applications@theonsitegroup.co.uk
Contact Phone: 0845 070 3883
To provide the right people, first time, to ensure customer satisfaction, every time.
Suitable candidates are our lifeblood and as such we ensure that we treat all candidates respectfully and with courtesy.
